In this last month of February 2012, I have had my final horrible experience with Fusemail that started two years ago. Consistently they had problems with ATT Business mail. Normally, it would take 1.5 weeks to fix; however, this last time they failed with a fix for over three weeks. This failure has ended my four year relationship with this Canadian company. Ray Cossette, the head of tech support, is one of the main foot draggers in the company. This Canadian has kept his position of ‘putting off till tomorrow what he could not do today’. I found that Cossette was unable to get out of his denial and admit, like other techs were willing to do, that Fusemail has a hard time keeping in sync with certain carriers. I kept my email log to the support team to publish so that the world can see how businesses, like Fusemail, can shoot themselves in the foot while leaving a bad taste in the consumer’s mouth.
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